Privacy Policy and Terms & Conditions

Privacy Policy

Effective Date: May 3, 2025 | Last Updated: May 3, 2025

This Privacy Policy applies to Local Service Providers LLC and all services we provide to clients and their end customers.

1. Who We Are

Local Service Providers LLC (“Company,” “we,” “us,” or “our”) is a full-service design, marketing, and advertising agency located at 2101 E Broadway Rd Ste 2, Tempe, AZ 85282. We provide services including call center and dispatching support, digital marketing and advertising, website design and management, social media management, online advertising, and technician training to small local service businesses (“Clients”).

In the course of delivering these services, we may process personal information belonging to our Clients, their customers, and visitors to websites and digital properties we manage. This Privacy Policy describes how we collect, use, share, and protect that information.

2. Information We Collect

Information You Provide Directly

Name, business name, mailing address, and billing address
Email address and telephone number(s)
Payment and billing information (processed through PCI-compliant third-party processors)
Account login credentials
Communications you send to us via email, phone, or contact forms
Information submitted through onboarding forms, intake questionnaires, or project briefs

Information Collected Through Our Services

Call Data: Phone numbers, call duration, timestamps, voicemails, and call recordings (see Section 3)
Dispatch Records: Service request details, scheduling information, technician assignments, and job status updates
Website & Ad Analytics: IP addresses, browser type, pages visited, click-through data, conversion events, and campaign performance data from websites and ad campaigns we manage
Social Media Data: Engagement metrics, follower data, and audience insights from managed social media accounts
Training Records: Participation records, assessment results, and progress information for technician training programs

Information Collected Automatically

Cookies, pixel tags, and similar tracking technologies on websites we operate or manage (see Section 7)
Log data including IP address, referring URLs, and device identifiers
Location data derived from IP address or provided explicitly for dispatch routing

Information from Third Parties

Advertising platform data (Google Ads, Meta Ads, etc.)
CRM and field management software integrations
Third-party review platforms (e.g., Google Business Profile, Yelp)

3. Call Recording & AI-Powered Calls

Important Notice — Call Recording Consent: Calls made to or from our call center and dispatching service lines may be recorded or monitored for quality assurance, training, compliance, and service delivery purposes. By continuing a call after a recording notice has been provided, callers consent to such recording.

Call Recording

We record inbound and outbound calls handled through our call center and dispatching operations on behalf of our Clients. Recordings are used to:

Verify service requests and dispatch instructions
Train and evaluate call center staff
Resolve disputes and ensure quality assurance
Comply with applicable legal and regulatory requirements

Call recordings are stored securely and retained consistent with Client agreements and legal requirements. We comply with applicable wiretapping and call recording laws, including the requirement to provide notice to all parties. Where required by state law (including states with all-party consent requirements), callers will be notified before recording begins.

AI-Powered Calls & Virtual Agents

We may use artificial intelligence (AI) voice agents and automated dialing systems to handle certain inbound or outbound calls on behalf of our Clients. When an AI agent is used:

Callers will be notified that they are interacting with an automated AI system where required by applicable law, including FCC regulations, the Telephone Consumer Protection Act (TCPA), and applicable state laws
AI call systems may transcribe and analyze conversations to improve service quality and routing accuracy
Transcripts and interaction data generated by AI systems may be reviewed by human agents for quality and training purposes
AI systems do not make autonomous decisions that materially affect consumer rights without human oversight

AI-Powered Customer Support

We may deploy AI chatbots and virtual assistants on websites or digital channels we manage on behalf of Clients. Conversations with these systems may be logged, reviewed, and used to improve service quality. Users interacting with AI support tools will be informed of the automated nature of the interaction.

4. SMS Text & Email Marketing

SMS & Email Consent: We only send marketing SMS messages and promotional emails to individuals who have provided express prior consent in compliance with the TCPA, CAN-SPAM Act, and applicable carrier guidelines.

SMS Text Message Marketing

On behalf of our Clients, we may operate SMS marketing programs. By opting into an SMS program:

You consent to receive recurring automated or manually sent text messages for marketing, service reminders, appointment confirmations, promotional offers, and related content
Message frequency varies. Message & data rates may apply
You may opt out at any time by replying STOP to any message. You may reply HELP for assistance
Opting out of SMS will not affect your ability to receive non-marketing service-related communications
We do not sell or share phone numbers collected for SMS programs with unaffiliated third parties for their own marketing purposes

We participate in and comply with CTIA Messaging Principles and Best Practices, applicable wireless carrier guidelines, and 10DLC (10-digit long code) registration requirements.

Email Marketing

We may send promotional emails on behalf of our Clients to customers and prospects who have opted in to receive such communications. All marketing emails will:

Clearly identify the sending business
Include a valid physical mailing address
Include a clear and functional unsubscribe mechanism
Honor opt-out requests within 10 business days, as required by the CAN-SPAM Act

Transactional emails (e.g., appointment confirmations, invoices, service updates) are not marketing communications and may be sent regardless of marketing opt-out status.

Do-Not-Call & Do-Not-Contact

We maintain and honor internal do-not-call and do-not-contact lists. Individuals may request to be added to our do-not-call list by contacting us at the information in Section 13. We also comply with the National Do Not Call Registry maintained by the Federal Trade Commission (FTC).

5. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and improve our services to Clients
To process dispatching requests and coordinate service appointments
To manage and optimize digital marketing campaigns, websites, and social media accounts on behalf of Clients
To conduct call center operations including call routing, recording, and quality assurance
To send service-related communications, appointment reminders, and follow-ups
To send marketing communications where consent has been obtained
To train our staff and Client technicians
To analyze performance data and generate reports for Clients
To comply with legal obligations and respond to lawful requests
To protect the rights, property, and safety of our Company, Clients, and the public
To detect, prevent, and address fraud, security issues, and technical problems

6. How We Share Your Information

We do not sell personal information. We may share information in the following circumstances:

With Clients: We share data collected on behalf of a Client with that Client for their legitimate business purposes
Service Providers: We engage trusted third-party vendors (e.g., cloud hosting, CRM platforms, telephony providers, advertising platforms) who process data on our behalf under confidentiality obligations
Advertising Platforms: Aggregated and/or pseudonymized data may be shared with platforms such as Google, Meta, and others to optimize ad campaigns
Legal Requirements: We may disclose information when required by law, court order, or government request, or when necessary to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets, information may be transferred to the successor entity

7. Cookies & Tracking Technologies

We and our technology partners use cookies, web beacons, pixels, and similar tracking technologies on websites we develop and manage. These technologies help us:

Analyze website traffic and user behavior
Measure advertising campaign performance and conversions
Enable remarketing and retargeted advertising
Maintain session continuity and user preferences

Users may manage cookie preferences through their browser settings or through consent management tools implemented on applicable websites. Note that disabling certain cookies may affect website functionality. We comply with applicable cookie consent requirements, including those under the California Consumer Privacy Act (CCPA).

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to maintain our Client relationships, and to comply with applicable legal obligations. Specific retention periods include:

Call recordings: Retained for a minimum of 90 days and up to 3 years depending on Client agreement and applicable regulations
Marketing opt-in records: Retained for the duration of the marketing relationship plus 5 years for compliance purposes
Dispatch and service records: Retained for the duration of the Client relationship plus up to 7 years
Website analytics data: Retained in accordance with applicable platform policies (e.g., Google Analytics data retention settings)

When data is no longer needed, we take reasonable steps to securely destroy or anonymize it.

9. Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Opt-Out of Marketing: Unsubscribe from marketing emails or SMS messages at any time
Do Not Sell: We do not sell personal information. California residents may submit a “Do Not Sell or Share My Personal Information” request, though no sale currently occurs
Non-Discrimination: We will not discriminate against you for exercising any privacy rights

To exercise any of these rights, please contact us using the information in Section 13. We will respond to verifiable requests within 45 days, or as required by applicable law.

California Residents (CCPA/CPRA): California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know, delete, correct, and limit the use of sensitive personal information. Contact us to submit a request.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.

11. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use caution when sharing sensitive information.

In the event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice. Your continued use of our services after the effective date of an updated Policy constitutes your acceptance of the revised terms.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact us:

Local Service Providers LLC
2101 E Broadway Rd Ste 2
Tempe, AZ 85282
Phone: (928) 238-2300
Email: [email protected]
Website: https://local-service-providers.com

Terms & Conditions

Effective Date: May 3, 2025 | Last Updated: May 3, 2025

These Terms and Conditions constitute a legally binding agreement between Local Service Providers LLC and any Client or user of our services.

1. Acceptance of Terms

By engaging our services, signing a service agreement, or otherwise using any service provided by Local Service Providers LLC (“Company,” “we,” “us,” or “our”), you (“Client”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, do not use our services.

These Terms apply in addition to any separately executed service agreements, statements of work, or other agreements between you and the Company. In the event of a conflict, the terms of a separately executed agreement shall control.

2. Services Provided

Local Service Providers LLC offers the following services, as agreed upon in individual Client engagements:

Call Center & Dispatching Services: Inbound/outbound call handling, customer intake, appointment scheduling, and technician dispatching
Design & Marketing Services: Brand identity, graphic design, print and digital marketing materials
Website Services: Website design, development, hosting management, and maintenance
Social Media Management: Content creation, posting, community management, and reporting
Online Advertising: Pay-per-click (PPC) campaigns, display advertising, local SEO, and retargeting
Technician Training: Structured training programs, field readiness assessments, and educational content
AI-Powered Services: Automated call handling, AI chat support, and related automation tools

The specific scope, deliverables, and timelines for each engagement will be detailed in individual service agreements or statements of work.

3. Client Responsibilities

Clients agree to:

Provide accurate, complete, and timely information required for us to perform services
Ensure that all content, trademarks, business names, and materials provided to us do not infringe on any third-party rights
Obtain all necessary consents, licenses, and permissions from their customers required for marketing communications, call recording, and data processing on their behalf
Comply with all applicable laws and regulations governing their industry and business operations
Designate an authorized point of contact for approvals and communications
Timely review and approve deliverables to avoid project delays
Pay all fees in accordance with agreed payment schedules

Client Compliance Obligation: Clients are solely responsible for ensuring that their use of our call center, marketing, and advertising services complies with all laws applicable to their business, including industry-specific regulations (e.g., contractor licensing laws, HVAC regulations, plumbing codes). The Company assumes no liability for a Client’s failure to comply with applicable laws.

4. Call Center & Dispatching Services

The Company provides call center and dispatching services as an agent of the Client. The following terms apply:

Call Recording: All calls handled through our call center may be recorded. By using our call center services, the Client authorizes us to record calls and agrees to ensure their customers receive appropriate notice and consent where required by law
Accuracy of Dispatch: While we endeavor to accurately relay service requests and schedules, the Client is ultimately responsible for the quality and delivery of services dispatched. The Company is not liable for errors resulting from inaccurate or incomplete information provided by the Client or their customers
Service Hours: Call center availability is as specified in the Client’s service agreement. The Company will make commercially reasonable efforts to meet agreed service level commitments
Emergency Calls: The Company does not provide emergency dispatch services. Clients whose customers may have safety emergencies should have protocols in place to direct callers to 911

5. AI-Powered Services & Automation

Where the Company deploys AI voice agents, chatbots, or automated systems:

Clients authorize the Company to deploy such systems on their behalf and agree to provide appropriate disclosures to end users as required by law
AI systems are subject to limitations in accuracy and understanding. The Company does not warrant that AI-generated responses or actions will be error-free
AI call and chat interactions may be logged, reviewed, and used to improve system performance
The Client is responsible for reviewing AI system outputs for accuracy and compliance before or during deployment
The Company will comply with FCC regulations regarding the use of AI-generated voices and automated calling systems, including applicable disclosure requirements
Clients may not use our AI services to deceive consumers, generate prohibited content, or violate any applicable law

6. Marketing & Advertising Services

The following terms apply to design, marketing, and advertising engagements:

Ad Performance: The Company makes no guarantees of specific marketing results, including but not limited to lead volume, revenue, click-through rates, or search engine rankings. Results depend on factors outside our control, including market conditions, competition, and algorithm changes
Ad Spend: Client advertising budgets are separate from service fees. The Company is not responsible for overspend due to third-party platform errors unless caused by our gross negligence
Content Approval: The Client is responsible for reviewing and approving all marketing content before publication. Approval (including implied approval through inaction) releases the Company from liability for approved content
Third-Party Platforms: Services involving third-party platforms (Google, Meta, etc.) are subject to those platforms’ terms, policies, and technical constraints. The Company is not liable for platform-side changes, outages, or policy enforcements

7. SMS & Email Marketing Compliance

Compliance Responsibility: Clients are responsible for maintaining compliant opt-in records and providing the Company with lawfully obtained contact lists. The Company will not send messages to contacts who have not provided proper consent.

Clients must provide lawfully obtained contact lists with documented proof of consent for SMS and email marketing campaigns
Clients warrant that their contact lists comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state laws
The Company will include required opt-out mechanisms in all marketing messages and will honor opt-out requests promptly
Clients are liable for any non-compliant contact lists or data they provide. The Company is not responsible for TCPA or CAN-SPAM violations arising from Client-provided data
The Company reserves the right to decline to send any message that it reasonably believes violates applicable law or platform policies
SMS campaigns operated on behalf of Clients will comply with CTIA guidelines and wireless carrier terms of service

8. Website & Digital Asset Services

Ownership: Upon full payment, the Client owns the final custom website design and content. Proprietary tools, frameworks, plugins, and third-party components remain the property of their respective owners
Hosting & Maintenance: If the Company manages hosting, downtime due to third-party hosting provider issues is not the Company’s liability. We will make commercially reasonable efforts to minimize disruptions
Content Accuracy: The Client is responsible for the accuracy and legality of all content published on their website, including pricing, service descriptions, and licensing claims
ADA & Accessibility: The Company will make reasonable efforts to follow WCAG accessibility guidelines when requested, but does not warrant full legal compliance with the Americans with Disabilities Act (ADA) for website accessibility
SEO Results: The Company makes no guarantees regarding search engine rankings or organic traffic results

9. Technician Training Services

Training programs and materials provided by the Company are for informational and professional development purposes only
Completion of training does not constitute certification, licensure, or a guarantee of competency for any regulated trade or profession
Clients are responsible for ensuring that their technicians meet all licensing, bonding, and certification requirements under applicable law
Training materials are the intellectual property of the Company and may not be reproduced, distributed, or resold without written permission

10. Fees & Payment

Fees for services are as set forth in the applicable service agreement or proposal
Invoices are due within the timeframe specified in the Client’s agreement. Late payments may incur interest at a rate of 1.5% per month or the maximum allowable by law
The Company reserves the right to suspend services for accounts that are more than 30 days past due
Advertising spend, third-party platform fees, and pass-through costs are billed separately and are the Client’s responsibility
All fees are non-refundable unless otherwise specified in writing
The Company may adjust pricing upon 30 days’ written notice to the Client

11. Intellectual Property

Upon full payment, the Client receives ownership of custom deliverables created specifically for them (e.g., logos, website designs, ad copy). The Company retains ownership of:

Pre-existing tools, templates, frameworks, and methodologies
Internal processes, systems, and know-how
Training materials and proprietary content
Any work product not fully paid for

The Client grants the Company a limited license to use their name, logo, and project examples in the Company’s portfolio and marketing materials, unless the Client requests otherwise in writing.

12. Confidentiality

Both parties agree to keep confidential any non-public business information disclosed in connection with the services, including but not limited to business strategies, customer data, pricing, and proprietary processes. This obligation survives termination of the engagement for a period of three (3) years. Confidentiality obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law.

13. Disclaimer of Warranties

SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SPECIFIC RESULTS WILL BE ACHIEVED.

14. Limitation of Liability

To the maximum extent permitted by applicable law, the Company’s total cumulative liability to the Client for any claims arising from or related to these Terms or the services shall not exceed the total fees paid by the Client to the Company in the three (3) months immediately preceding the claim.

In no event shall the Company be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

15. Indemnification

Client agrees to indemnify, defend, and hold harmless Local Service Providers LLC, its officers, employees, agents, and contractors from and against any claims, liabilities, damages, judgments, fines, and expenses (including reasonable attorneys’ fees) arising from: (a) Client’s breach of these Terms; (b) Client’s violation of any law or third-party rights; (c) any content or materials provided by Client; (d) Client’s use of the services in an unauthorized or unlawful manner; or (e) any claims by Client’s customers arising from the Client’s products or services.

16. Term & Termination

Agreements commence on the date specified in the applicable service agreement and continue for the agreed term
Either party may terminate for material breach upon 30 days’ written notice if the breach is not cured within the notice period
The Company may immediately suspend or terminate services for non-payment, violation of these Terms, or actions that expose the Company to legal liability
Upon termination, the Client remains responsible for all fees due through the termination date
Provisions relating to intellectual property, confidentiality, indemnification, and limitation of liability survive termination

17. Dispute Resolution

The parties agree to attempt to resolve any disputes informally by good-faith negotiation before pursuing formal proceedings. If informal resolution fails, disputes shall be resolved through binding arbitration administered in Maricopa County, Arizona, under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive or equitable relief in a court of competent jurisdiction. The prevailing party shall be entitled to recover reasonable attorneys’ fees.

Class action lawsuits and class-wide arbitration are expressly waived to the maximum extent permitted by law.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona.

19. Miscellaneous

Entire Agreement: These Terms, together with any applicable service agreement, constitute the entire agreement between the parties and supersede all prior negotiations and understandings
Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect
Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of future enforcement rights
Force Majeure: The Company shall not be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, cyberattacks, power outages, pandemics, or government actions
Amendments: The Company reserves the right to update these Terms at any time. Continued use of services after notice of changes constitutes acceptance
Notices: Legal notices shall be sent to the Company’s address listed below and to the Client’s address on file

20. Contact

Questions about these Terms should be directed to:

Local Service Providers LLC
2101 E Broadway Rd Ste 2
Tempe, AZ 85282
Phone: (928) 238-2300
Email: [email protected]
Website: https://local-service-providers.com